A real commitment to our players

Responsible Gambling at zz345 – play responsibly and within your limits

Play on zz345 should be fun — not stress, not an obligation, not a source of problems. This page brings together everything zz345 offers to help you play in a healthy way: self-control tools, warning signs to identify problematic behavior, and support resources available right now, free of charge, for any Brazilian player.

18+ only CVV: 188 (24h, free) Self-exclusion available

Always keep in mind

Gambling is entertainment. You should never deposit more than you can comfortably afford to lose. Betting and casino are not ways to make real money — outcomes are random and unpredictable.

CVV — Center for Life Appreciation
Call 188 — 24 hours a day, free from any mobile or landline
zz345 Support 24h
Live chat in Portuguese — request self-exclusion at any time
18+Minimum age requirement
188CVV — free help 24h
5Self-control tools
24hSupport in Portuguese

What responsible gambling means and why zz345 takes it seriously

Responsible gambling is a set of practices and tools that help players stay in control of the time and money they spend on betting and casino. The zz345 believes that fun and responsibility aren't opposites — and that it's the platform's role to provide the support each player needs to stay within their personal limits.

In Brazil, the online gambling scene has grown significantly in recent years — with football, UFC, e-sports, slots, and live casino all accessible from your phone at any time of day. That convenience is great for most players, but it can be a real risk for those without self-control tools available. The zz345 was built with that in mind from day one: we don't want any player to lose more than they can afford.

This page isn't a corporate policy — it's a practical resource. Here you'll find the warning signs of problematic behavior, the tools available in your zz345 to manage deposits and playing time, along with free help resources available to players in Brazil.

Most people who play at zz345 don't have a problem — they enjoy a round of slots on Sunday, follow the Brasileirão with a few live bets on their phone, or join a blackjack tournament. It's entertainment, like going to the movies or subscribing to a streaming service. The issue arises when gambling stops being fun and starts interfering with other areas of life: finances, relationships, work, sleep. Recognizing that shift is the first step.

Gambling should never be seen as a source of income

Slots, Live Casino, Sports Betting, and crash games are entertainment products with random or high-variance outcomes. There is no foolproof strategy. The odds and RTP ensure that, on average, the house holds a long-term mathematical edge. Playing with the expectation of consistent profit leads to disappointment and compulsive behavior.

Do you recognize any of these behaviors?

If you identify three or more of these signs, it may be time to use zz345's self-control tools or seek professional help.

Depositing more than you planned
You start with a set amount in mind and end up depositing more to "chase" your losses.
Gambling with money set aside for bills
Money set aside for rent, groceries, or bills has been used for a Pix deposit on at least one occasion.
Difficulty stopping when on a losing streak
The feeling that "the next one will make up for it" keeps you on the platform longer than you intended.
Hiding how much you gamble from someone close to you
Family, a partner, or friends don't know you deposit — or don't know the real amount.
Gambling affecting sleep, work, or relationships
You lose hours of sleep thinking about gambling, miss work, or get into arguments with people because of it.
Feeling anxious when you are unable to play
Being unable to access the platform causes irritation, anxiety, or a strong sense of loss.
Failed attempts to stop
You've tried to cut back or stop gambling more than once and couldn't do it without outside help.

Identified three or more? Activate the account pause now in your settings or contact zz345 support to request self-exclusion. You don't have to go through this alone.

Control in the hands of the player — no need to ask anyone

All the tools below are accessible directly from your zz345 account settings. No red tape, no waiting — activate them whenever you want.

Deposit limit

Set a maximum deposit amount per day, per week, or per month. Once configured, the limit takes effect immediately. If you want to reduce the limit, the change takes effect instantly. If you want to increase, there is a mandatory 7-day waiting period — this exists specifically to prevent impulsive decisions made out of frustration after a loss.

Daily, weekly, or monthly Reductions take effect immediately; increases require a 7-day waiting period

Session time limit

Set an automatic alert for when you reach a certain number of hours per session or per day. Once the limit is hit, a warning appears on screen before you continue — a forced moment to pause and reflect. You can also set your session to close automatically when the limit is reached, with no way to bypass it on mobile.

Visual alert when the limit is reached Optional automatic account closure

Loss limit

Set a maximum amount you're willing to lose per day, week, or month. Once that limit is reached, access to Sports Betting and casino games is automatically suspended until the next period — even if there's still a balance in your account. No additional deposits are accepted while the limit is active.

Automatic block when the limit is reached No deposits until the next period

Temporary account pause

Need a break? Lock your account for periods of 24 hours, 7 days, 30 days, or 6 months. During the pause, it is not possible to log in, deposit, or place bets. Your balance remains intact and available for withdrawal once the pause ends. A pause can only be ended early through a formal request to support — and a review period applies.

From 24 hours to 6 months Balance preserved for withdrawal

Permanent self-exclusion

If you feel you need a permanent break, self-exclusion closes your account for a minimum period of 6 months or in a permanent. During the exclusion period, it is not possible to create a new zz345 account with the same CPF. Any available balance is returned via Pix before the account is closed. The request can be made via 24h chat or by email to support.

Minimum 6 months or permanent Balance returned via Pix before account closure

Full history and total transparency

Access your full history of deposits, withdrawals, bets, and session time directly from your zz345 account dashboard. Seeing the real numbers — how much you deposited, how much you withdrew, how long you spent on the platform — is one of the most effective ways to stay in control. No surprises, no hidden figures.

Full history available 24h Statement export available on request

Step-by-step guide to setting your limits on zz345

1
Log in to your zz345 account
Open your mobile or desktop browser and log in with your email and password. If you don't have an account yet, registration is free and takes less than 2 minutes.
2
Go to Settings → Responsible Gambling
In your account menu, find the "Responsible Gambling" section. All tools — deposit limit, pause, self-exclusion — are right there in one place.
3
Choose the tool that works for you
Set a deposit limit, activate a time alert, configure a loss limit, or request a pause. You can use more than one tool at the same time.
4
Confirm and you're done — takes effect immediately
Reduction limits and pauses take effect immediately. If you need help activating any tool, support is available 24 hours a day via chat.

What zz345 does beyond the tools

Age verification with CPF
CPF is verified at the time of registration. Players under 18 cannot create an account — no exceptions.
Risk pattern monitoring
The zz345 team monitors atypical deposit and gameplay patterns. Players showing signs of risk receive proactive outreach from the support team.
Responsible communication in promotions
zz345 bonuses and promotions always include a visible rollover requirement and a responsible gambling notice. We never use language that encourages depositing more than you planned.
Self-exclusion is honored — no easy reversal
Once self-exclusion is requested, it cannot be reversed on impulse. The reactivation process requires review and a mandatory cooling-off period — that's by design.
24/7 support in Portuguese
If you need help activating any protection tool, our team is available 24 hours a day via chat — with a response time of under 2 minutes.

How is your relationship with gambling?

This simple questionnaire — based on screening tools used by health professionals — can help you understand whether your gambling is within a healthy pattern or whether it may be time to seek support. It's not a substitute for professional assessment, but it's an honest starting point.

Have you ever gambled more than you intended in a single session?
Have you ever used money meant for other needs — rent, groceries, or bills — to gamble?
Has someone close to you ever expressed concern about how often or how much you gamble?
Have you ever felt the urge to gamble to feel better after a bad day?
Have you ever tried to cut back on the time or money you spend gambling and been unable to?

Free resources available to Brazilians

If you — or someone close to you — is struggling to control gambling behavior, the resources below are free, confidential, and accessible from any phone or computer in Brazil.

CVV — Center for Life Appreciation
188
Free emotional support, 24 hours a day, every day of the year. Available by phone, chat, or email. Completely confidential. Not limited to suicide crises — covers any situation involving emotional distress, including gambling addiction.
CAPS — Psychosocial Care Center
Free public mental health service available in every Brazilian municipality. Provides specialized care for behavioral addiction, including compulsive gambling. To find the nearest CAPS, contact your local city hall or call 156.
Gamblers Anonymous Brazil
A mutual support group based on the 12-step program, with in-person and virtual meetings across Brazil. Free and confidential. People who are facing — or have faced — the same problem support one another.
zz345 support — immediate self-exclusion
If you want to stop right now, open the platform chat and request self-exclusion. Our team processes the request immediately, returns your balance via Pix, and closes access for a minimum of 6 months. Available 24 hours a day, in Portuguese.

Responsible gambling questions at zz345

Straightforward answers to the most common questions about the platform's protection tools and responsible gambling program.

Log in to your zz345 account, go to Settings, and find the "Responsible Gambling" section. There you will find the option to set a daily, weekly, or monthly deposit limit. Simply enter the amount you want and confirm. Limit reductions take effect immediately. Any increase will only be applied after 7 days, to ensure the decision was not made impulsively.

No. When you request self-exclusion, your available real-money balance is returned via Pix to the key registered in your name before the account is closed. Unconverted bonus balance is not returned, as it is tied to usage conditions. The refund process takes up to 5 minutes after your request is confirmed.

The temporary break is intentionally designed to prevent impulsive reversals. For short breaks (24 hours or 7 days), early cancellation requires a formal request to support, subject to team review, with a minimum 24-hour waiting period between the request and reactivation. For longer breaks (30 days, 6 months), the same process applies with a waiting period proportional to the duration. A permanent self-exclusion cannot be reversed before the minimum 6-month term.

No, not at all. Registration requires a valid CPF, which is automatically verified against the Federal Revenue database. Players under 18 cannot complete the registration process. Any suspected access by minors is investigated and results in the immediate closure of the account, with the balance returned to the legal account holder.

The platform monitors atypical patterns such as: sudden spikes in Pix deposit volume over a short period, long sessions without breaks, a pattern of depositing immediately after repeated withdrawals, and attempts to create multiple accounts after self-exclusion. When these signs are detected, the support team proactively reaches out to offer the available protection tools. The goal is not to judge, but to help.

CVV (Centro de Valorização da Vida) provides free, confidential emotional support 24 hours a day. While it's widely known for mental health crisis assistance, it supports anyone experiencing emotional distress — including gambling-related anxiety, debt, and difficulty controlling behavior. Call 188, use the chat on the CVV website, or send an email. No judgment, no cost.
Your data is protected at zz345

Requests for responsible gambling tools — including self-exclusion and deposit limits — are handled with full confidentiality and in compliance with LGPD (General Data Protection Law). No information about your use of these tools is shared with third parties.

For more details on how your data is handled, please visit our Privacy Policy.

Fun within your limits — that's what zz345 wants for you

Sign up and set your deposit limits from your very first login. Pix starting at R$ 10.00, 24/7 support in Portuguese, and all responsible gambling tools available from the moment you register.

18+ only Instant Pix Everything in BRL 24/7 support in PT CVV: 188
Problem gambling is a health issue — not a character flaw

Gambling can be addictive. If you feel you're losing control, use zz345's tools — deposit limit, break, or self-exclusion — or call CVV: 188, free and available 24 hours a day. zz345 only allows gambling for players aged 18 and over. Never deposit more than you can afford to lose without affecting your basic needs.

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